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ServiceNow CTA Exam Syllabus Topics:

Topic	Details
Topic 1	Capstone Assessment: This section is aimed at Certification Candidates and highlights the importance of the Capstone Assessment in the CTA program. Candidates will apply their knowledge to real-world scenarios through a comprehensive exam that includes both performance-based assessments and knowledge exams. Completing this assessment is essential for earning the CTA certification.
Topic 2	Maintaining Your Certification: Targeted at Certified Technical Architects, this section covers the CTA certification requirements. Candidates must participate in a professional alumni program and complete an annual maintenance exam to ensure their skills remain current. This ongoing education and networking opportunity is crucial for professional growth within the ServiceNow ecosystem.
Topic 3	Cohort Model: This section measures the skills of ServiceNow Technical Architects and covers the cohort-based learning approach utilized in the CTA program. Candidates will engage in peer-to-peer learning, allowing for the exchange of ideas and the development of professional relationships. The cohort model emphasizes building a network among students, which can be beneficial during and after the program.
Topic 4	Flipped Classroom: In this section, the exam focuses on Learning Facilitators and describes the flipped classroom model implemented in the CTA program. Candidates will first engage in self-paced learning before attending weekly virtual sessions. During these sessions, they will collaborate on case studies and present their findings, enhancing their technical skills and group collaboration through practical application.

ServiceNow Certified Technical Architect (CTA) Sample Questions (Q10-Q15):

NEW QUESTION # 10
What type of testing is characterized by an unplanned approach where the tester's understanding and insight are the most important factors?

A. Performance testing
B. Usability testing
C. Ad hoc testing
D. Load testing

Answer: C

Explanation:
Ad hoc testing is characterized by an unplanned, informal approach where testers rely on their knowledge and intuition to explore the software and identify potential issues.
Key characteristics of ad hoc testing:
No predefined test cases: Testers don't follow specific scripts or steps.
Exploratory in nature: Testers freely explore the software, trying different actions and inputs.
Relies on tester experience: The effectiveness of ad hoc testing depends on the tester's understanding of the software and their ability to identify potential problem areas.
Why not the other options?
A: Usability testing: Focuses on user experience and follows a structured approach.
B: Performance testing: Evaluates system performance under different conditions (e.g., load, stress).
D: Load testing: A type of performance testing that simulates heavy user load.

NEW QUESTION # 11
What are key considerations for data integrations in ServiceNow?
Choose 3 answers

A. Maximizing data transfer volume
B. Accessing and using only authorized data
C. Maintaining a single source of truth
D. Duplicating data across all systems
E. Fetching only clean and accurate data

Answer: B,C,E

Explanation:
Key considerations for data integrations in ServiceNow include:
B: Accessing and using only authorized data: Ensure that integrations only access and use data that is authorized and necessary for the integration's purpose. This is crucial for data security and privacy.
C: Fetching only clean and accurate data: Data quality is essential for successful integrations. Implement data validation and cleansing processes to ensure that only accurate and consistent data is transferred.
E: Maintaining a single source of truth: Whenever possible, identify a single authoritative source for each data element to avoid inconsistencies and conflicts.
Why not the other options?
A: Duplicating data across all systems: This can lead to data inconsistencies and increased storage costs.
D: Maximizing data transfer volume: The focus should be on transferring the necessary data efficiently, not maximizing volume.

NEW QUESTION # 12
Which strategy is recommended for effective communication during the go-live phase?

A. Focus communications only on immediate supervisors.
B. Describe released functionality and provide knowledge base articles.
C. Provide minimal updates to avoid overloading the team.
D. Postpone any form of communication until all issues are resolved.

Answer: B

Explanation:
Effective communication during a go-live is crucial for keeping stakeholders informed and managing expectations. The best strategy is to describe released functionality and provide knowledge base articles.
Here's why:
Clarity and Transparency: Clearly communicate what new features or changes are being released, so users understand what to expect.
Knowledge Base Articles: Provide detailed documentation and knowledge base articles to help users learn about the new functionality and how to use it.
Proactive Communication: Don't wait for issues to arise before communicating. Keep users informed about the progress of the go-live and any potential impacts.
Targeted Communication: Tailor communication to different audiences (e.g., end-users, IT staff, management).
Why not the other options?
A: Focus communications only on immediate supervisors: This limits information flow and can lead to confusion and frustration among other stakeholders.
B: Provide minimal updates to avoid overloading the team: Under-communication can create anxiety and uncertainty. It's better to provide regular, concise updates.
C: Postpone any form of communication until all issues are resolved: This is unrealistic and can damage trust.
Communicate openly about challenges and progress towards resolution.

NEW QUESTION # 13
As an implementation progresses, which elements does a ServiceNow capability map typically indicate?
Choose 3 answers

A. Maturity of deployment
B. Licensed unused products
C. Business unit organizational structure
D. Integration points with external systems
E. Deployed products

Answer: A,D,E

Explanation:
A ServiceNow capability map evolves as an implementation progresses. It typically indicates:
A: Deployed products: The map shows which ServiceNow products or modules have been deployed and are actively used within the organization.
B: Maturity of deployment: It may visually represent the maturity level of each deployed product, indicating how fully it is being utilized and integrated.
C: Integration points with external systems: The map highlights how ServiceNow integrates with other systems and applications within the organization's IT landscape.
Why not the other options?
D: Licensed unused products: While this information might be useful, it's not typically shown on a capability map, which focuses on active deployments.
E: Business unit organizational structure: This is not directly related to the ServiceNow implementation or its capabilities.

NEW QUESTION # 14
Starting with the Washington DC release, what will replace Database Encryption for data at rest in ServiceNow?

A. Cloud Encryption
B. Full Disk Encryption (FDE)
C. Column Level Encryption (CLE)
D. IP Address Access control (IPAC)

Answer: A

Explanation:
Starting with the Washington DC release, ServiceNow is transitioning from Database Encryption to Cloud Encryption for protecting data at rest.
Cloud Encryption: This leverages the encryption capabilities of the underlying cloud infrastructure (e.g., AWS, Azure) to provide a more robust and scalable encryption solution.
Enhanced Security: Cloud Encryption offers improved key management and security features compared to the previous Database Encryption.
Simplified Management: It reduces the administrative overhead associated with managing encryption keys.

NEW QUESTION # 15
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